Terms & Conditions

Use of the VMC card on the cashless system is subject to these terms and conditions which may be amended from time to time. It is your responsibility to familiarise yourself with these terms and conditions, which will be permanently displayed on the web portal via a link.

This VMC card remains the property of VMC (UK)Ltd. In the event of your termination from VMC employment or the termination of your store approval, you must return the card to your line manager.

You must not allow anyone else to use your VMC card or the facilities to which the VMC card gives access. You must not, for example, allow anyone without a valid VMC card to follow you into an access-controlled area. You must not share or lend your VMC card to anyone to make purchases (for themselves or on your behalf).

VMC will not undertake to provide cash refunds for VMC card balances. On approaching the end of your employment with VMC or the termination of your store approval, you are encouraged to use any outstanding balance on your VMC card. Refunds will only be made in extraordinary circumstances at VMC’ sole discretion.

When money is added to your VMC card, this money belongs to you. If VMC agrees to give you a refund for any reason, the refund will only be made to you and not to any third party.

In the event that your VMC card is damaged or does not work, or if you have a dispute regarding the balance on your card, please contact the VMC Service Desk. If the Service Desk is unable to resolve the issue, your query will be escalated within the catering team / IT.

Any lost or stolen VMC cards must be immediately reported to the VMC Service Desk or by email to: helpdesk@vmcltd.co.uk or by blocking the lost card via the online portal. VMC will not be responsible for any funds spent without your permission between the time of losing the card and the time of reporting the loss. You will be issued with a new VMC card and any funds on your lost VMC card which VMC agrees to reimburse will be credited to your new VMC card within 5 business days.

If you are entitled to a refund for any purchase, the refund will only be issued as a credit to your VMC card. Refunds may take up to 5 business days to be processed and credited to your card.

The technology in your VMC card is similar to Oyster and other payment cards. Because of this, be sure to keep your payment cards separate. VMC will not be responsible for any disruption caused by the VMC card to your Oyster account, bank account or any other payment account.

In the unlikely event of a systems failure, VMC will use reasonable endeavours to make temporary alternative arrangements to minimise any disruption. If, because of a systems failure, you are unable to use the cashless system to add money to your VMC card or the auto top up feature (if applicable) is not available, VMC may permit you to use your card to spend up to £5 until the system has been restored. If you have a negative balance on your card once the system has been restored, you must credit the card as soon as possible. You will not be able to make any further purchases using your card until your negative balance has been cleared.

If, on termination of your employment or store approval, you have a negative balance on your VMC card, VMC reserves the right to require you to immediately repay the balance or to deduct the amount which is owing from you to VMC from any payments which are owed by VMC to you.

When the web portal is used to load funds onto your VMC card, your card details are stored on our payment service provider's systems which are fully PCI compliant. You consent to VMC and its third party service providers processing your personal data for the purposes of providing and maintaining the cashless system.

No interest will be paid to you on the balance held in your account, regardless of how long it is held.

You are responsible for their funds held on the card at all times.

Other than as expressly set out in these terms and conditions, VMC accepts no liability or responsibility to you for your use of the VMC card and the cashless system.